The WebPortal is for anyone who does not receive our emails (Due to Spam filters or whatever). Most people will receive an email each time we reply to which they can simply reply to in order to correspond with us. However, if you don't our Online WebPortal is for you.
You will automatically have a log-in after you have submitted your first 'Support Request'.
To create a new 'Support Request' you need to use the contact us web forms each time.